Comcast Xfinity Outage Map (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area. Data and messaging rates may apply. You can also choose the option to Text me with updates to receive a text message update as soon as your Xfinity services are restored.

Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Are Comcast and Xfinity the same? Yes, Xfinity is the brand name of Comcast Cable Communications, a division of the larger telecommunication company, Comcast.

Downtime. What is Downtime and how does it work? Setting up a scheduled pause through Downtime allows you to automatically pause WiFi access over your home network during scheduled times for all devices assigned to a person.

You can also check for nbn outages or planned maintenance at your address by visiting nbn network status and outages.

Troubleshoot internet through the Xfinity app

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

The distance between your personal devices and your gateway, modem, or router. Older devices which could be consuming bandwidth and slowing down your network. Interference from neighboring WiFi networks, especially during peak hours.

Make sure your device is connecting to the correct network. Sometimes a new device tries to join a Xfinity WiFi hotspot (xfinitywifi or Xfinity). Connect to your in-home WiFi network instead. To find your WiFi name and password, see How to view and change your WiFi network name and password.

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of the Comcast Corporation. It is used to market consumer cable television, internet, telephone, and wireless services provided by the company.

Do I need both Comcast and Xfinity? ›

Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Can the WiFi Owner (Xfinity) see my browsing history? The Xfinity service cannot track your information because they do not have access to it, which means there is no way for them to build any profile about you or sell whatever data might exist in an attempt at marketing tactics like other companies use nowadays.

Select WiFi from the bottom of the app. Select Troubleshoot. Tap Test your whole home network. From here, the app tests both the speed to your gateway and to the devices you're using to access Xfinity Internet.

Troubleshooting steps

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations.

You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address. Your property owner, homeowners association or condominium association has an agreement with another service provider or won't give us access to provide our services.

Use the arrow buttons on the remote to highlight Low Signal Indicator. Press OK (or press the raised button on the center of the directional pad if your X1 remote does not have an OK button) to toggle the feature on. The indicator will then appear at the top right of your screen, next to the time and temperature.